On call around the clock.
24-hour on-call service
Reliable systems are a decisive factor when it comes to preventing production failures caused by plant downtime. But not even the best technology can guarantee 100% availability. When a fault does occur, then it is the human factor that counts: qualified advice and competent experts are required - best of all on site.
When a breakdown occurs it is often hard to predict whether your own personnel will be able to rectify the problem quickly and effectively. Our advice is to contact HIMA’s experts directly and avoid expensive delays, using our 24-hour on-call service.
We are always available to assist you - anywhere in the world, every day, at any time of day or night. Our experienced experts will analyse your problem and provide suggestions on how to rectify the fault, by telephone or by online remote diagnosis. And they will come to your premises quickly.
All of the solutions are just a phone call away:
- 24-hour hotline, seven days a week.
- Technical advice by specialists on software, hardware, safety, communication and integration.
- Advice given by qualified experts who are familiar with your plant.
- A permanent team of experts can be called quickly to your site to rectify the fault.
- Fast response times, quick solutions.
- Highly economical, costs with flat-rate fees which can be planned, fixed hourly rates and contractually secured terms and conditions.
The HIMA 24 hour services in comparison