Service

Safety and availability are top priorities throughout the lifecycle of an industrial plant and rail infrastructure. Whether support is needed for installation, commissioning, maintenance, modification or migration, HIMA experts provide the required assistance on site and across the full lifecycle of a safety system.

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Keeping installed safety systems running and ensuring the right expertise is available is a challenge throughout the lifecycle of any plant or rail operation. HIMA Safety Services support operators with commissioning, on-site engineering, preventive maintenance, modifications, migrations, and lifecycle planning for industrial and rail applications.

Services are available on demand, and lifecycle planning with the required activities can also be contracted to HIMA. This gives customers access to qualified specialists with deep safety and automation expertise, while allowing their own teams to stay focused on core operations.

From Commissioning to Modernization

Lifecycle planning and preventive maintenance help ensure continuous operation of safety applications. HIMA Safety Services support operators with experienced experts who help keep safety applications operational, technologically up to date and aligned with current standards.

Experts at Your Side

Close cooperation, direct communication and local presence are important for the success of safety-related projects. HIMA safety engineers provide on-site analysis, engineering, installation, commissioning, upgrades, modifications and migrations for plants and safety systems.

HIMA specialists bring detailed product knowledge and technical expertise to the facility. They can assess existing systems and provide personalised advice on potential modifications.

Fast Assistance When It Matters

Depending on local availability and customer requirements, support for failures and malfunctions can include 24-hour on-call services, a 24-hour hotline and a 24-hour spare parts service. Remote assistance can complement these services by giving HIMA engineers secure access for remote diagnosis.

Fast access to experienced service engineers helps identify and rectify faults quickly. This supports plant availability and helps reduce costly downtime.

Support Tailored to Your Requirements

Safety Services are available on demand, but lifecycle planning can also be entrusted to HIMA. Service models can be aligned with plant requirements, internal resources and the level of support required.

Depending on the selected agreement, services can include preventive maintenance, hotline support, on-call services, spare parts support and lifecycle management. This allows customers to choose a service model that fits their operational requirements

Remote+ | 24h Remote Assistance

Remote+ combines the HIMA 24-hour hotline services with secure, genua-based remote access. HIMA engineers are available 365 days a year to diagnose and resolve hardware and software problems remotely.

Customers retain control over remote access while benefiting from faster fault identification and problem resolution. This helps reduce costly downtime and increase plant availability.

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Safety Navigator

Your Partner Throughout the Safety Lifecycle

HIMA Safety Services are part of HIMA Safety Lifecycle Services. Together with Safety Consulting and Engineering, they cover all phases of the Safety Lifecycle and provide coordinated support for safety-related applications.

This makes HIMA a Safety Partner for customers throughout the lifecycle of their operations and safety systems. Customers can rely on qualified specialists while focusing on their own core competencies.